Rescue Lens

GoTo Technologies USA, Inc.
3.8
camera
video
streaming
android
smartphone
audio
resolution
rescue
app
lens
device
live
support
picture
tablet
seeing
show
code
application
issue
PriceFree
Version1.8.4-29
CategoryBusiness
DeveloperGoTo Technologies USA, Inc.
Update Time2023-04-18
Installs100,000+
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Promotion Screenshots
About this app
If a picture is worth a thousand words, then what’s the value of live streaming video? The Rescue Lens app for Android, now with audio, allows support agents to use the camera on your Android device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution. To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet. How to use: 1) Install the application 2) Launch the application 3) Enter the six digit pin code given to you by the support agent 4) Point the camera at the issue
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App Review

Features: The Rescue Lens app is packed with useful features for remote troubleshooting and assistance. With its live video and audio streaming capabilities, users can easily share their point of view with a support team to receive real-time guidance and solutions.

Usability: The app is straightforward and intuitive to use, making it accessible for both technical and non-technical individuals. The interface is well-designed and easy to navigate, allowing users to quickly connect with a support agent and start sharing their camera feed.

Design: The design of the app is modern and clean, with a focus on simplicity and functionality. The layout is well-organized, and the controls are conveniently placed for easy access during a support session.

Pros:

  • Live video and audio streaming for real-time support
  • Easy to use interface
  • Modern and clean design
  • Seamless connectivity with support agents

Cons:

  • May require a stable internet connection for optimal performance
  • Limited features for solo troubleshooting without a support agent

Overall, the Rescue Lens app is a valuable tool for remote assistance and troubleshooting. It offers a user-friendly experience and effective communication between users and support teams. Whether you're facing technical issues or need guidance, Rescue Lens is a reliable solution for receiving remote help.

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